Dodoandmoa.com offers a simple and easy 7-days return policy to our customers. You can conveniently return or exchange any item within 7 calendar days from the date of delivery.
Please do not accept any order if seal is broken/unsealed at the time of delivery.
All returned items must be unused and unwashed for hygiene reasons; and returned with original packaging and tags in place. Items without tags will not be accepted
All items purchased from comcan be returned for a full refund within 7 calendar days from the date of delivery (as recorded by the shipping provider
The customer can choose to get the entire cash refund as a bank transfer into their account
Once we receive the returned products, a quality check will be performed on the items by our quality team. This is subject to the return having met the following requirements
The items should be unused and unwashed for hygiene reasons
The product should have the original packaging and tags in place. Items without the original tags will not be accepted
They should be returned within 7 calendar days from the delivery date
In case you receive a damaged/defective product, com should be notified within 24 hours of receipt. We may request you to share snapshot at [email protected]
If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised
Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case
A notification with the status of the return will be sent to the customer within 48-72 working hours from the date of receiving the items
In case of orders where reverse pick-up may not apply, customers will have to self-ship the items to com.
Shipping Address for self-shipment of products:-

 

Avyaya Fashiontech Pvt. Ltd.
No. 29, Pace City 1, Sector 37
(Behind Big Boy Toys)
Gurugram, Haryana – 122001

 

Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.:-

 

The Return Process
Online Return / Exchange
You can return or exchange an item online at com by following the below steps
Log in to the ‘My Account’ section at co
Choose the order that needs modification
Select the product to return or exchange and fill in the required information
Customer Suppor
For any other queries, you can Whatsapp us at +91 9891553333 or email us at [email protected]
Please have the below information ready before you call customer care or mention the same in the email:-

 

Order Number / Registered E-Mail I
Product Name
Pick-Up Address
To process a return or exchange successfully, please re-pack the items to be returned with all the original packaging & tags that they were shipped with. Make sure that the Return Form* is completely filled and dropped inside the packet.
Return Formis an easy-to-fill form that allows you to return the received shipment to com. The Return Form is included in the shipment parcel along with your order.
Mention the order details & complete shipping address on the packet as stated below:-

 

Order Number, Product Name & Return Reference Number
Shipping Address:
Avyaya Fashiontech Pvt. Ltd.
No. 29, Pace City 1, Sector 37
(Behind Big Boy Toys)
Gurugram, Haryana – 122001
*Please read the return policy carefully before returning an item.
Credit Returns
The customers can choose to get their refund in the following ways:
Cash refund via bank transfer into their account. Refunds back to Credit Cards, Debit Cards, Net Banking Or Bank Accounts (NEFT) are fully refunded within 7-10 days after we receive and